FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Jewellery Material & Care

Most of our pieces are made from stainless steel and selected finishes such as 18K gold plating. Product details are indicated on each item, so kindly check the description before purchasing.

Our stainless steel pieces are selected because they are more resistant to tarnishing compared to ordinary fashion jewellery. To maintain the finish, avoid harsh chemicals, perfumes, chlorine and prolonged exposure to moisture.

Many of our stainless steel pieces are water-resistant, but we still recommend removing your jewellery before swimming, showering or using products such as perfume, lotion and sanitiser. This helps preserve the shine and finish for longer.

Stainless steel is generally suitable for sensitive skin. However, sensitivity varies from person to person, so we recommend checking the product material before purchasing.

Keep your jewellery dry when possible, wipe it after wear, avoid spraying perfume directly on it, and store it separately in a pouch or jewellery box to prevent scratches.

Orders & Payment

You can place an order directly through our website by adding your preferred items to cart and checking out. You can also contact us on WhatsApp for assistance.

We accept available online payment options shown at checkout. For assistance with payment, kindly contact us on WhatsApp.

Yes. You can contact us before placing your order, especially if you need same-day pickup or delivery.

Delivery & Pickup

Yes. We offer delivery within Nairobi and to other locations in Kenya. Delivery timelines and charges may vary depending on your location.

Same-day Nairobi delivery may be available depending on the time of order and product availability. Kindly contact us to confirm.


Yes. Pickup is available at our store. Shop SL24, Woodvale Centre, Westlands.

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